Cancellation & Refunds Policy – JobSetuIndia.in For 2025
At JobSetu India, we value the trust of our clients, employers, and job seekers. Our Cancellation and Refund Policy is designed to ensure transparency and fairness for all users of our recruitment, job posting, and employment-related services.
1. Service Overview
JobSetu India provides the following services:
Job posting and recruitment services for employers
Resume submission and application support for job seekers
Premium visibility and featured job listings
Digital hiring and communication support services
As these services involve time-bound digital delivery and human-driven processes, our cancellation and refund rules differ based on service type.
2. Cancellation Policy
2.1 Job Posting Services
Once a job post is published on JobSetuIndia.in, cancellation is not permitted.
If the employer wants to correct or update posted information, our team will assist without any additional cost (1-time edit allowed)
2.2 Recruitment or Hiring Packages
Cancellation requests made within 24 hours of payment may be considered only if work has not started.
After candidate sourcing, screening, or communication has begun, cancellations cannot be accepted.
2.3 Customized HR / Enterprise Services
For tailor-made hiring packages, once the project is initiated, no cancellation is allowed since manpower and resources are immediately allocated.
3. Refund Policy
3.1 Non-Refundable Services
The following services are strictly non-refundable once purchased:
Job posting packages
Resume/Applicant database access
Employer branding or premium listing plans
Any digital service delivered instantly
3.2 Conditional Refund
A refund may be issued only under the following conditions:
Payment is deducted twice due to a technical error
Service not provided due to JobSetu India’s technical fault
Employer cancels within 24 hours and NO recruitment work has started
Eligible refunds will be processed within 7–10 business days to the original payment method.
4. No-Hire / No-Candidate Guarantee
JobSetu India does not guarantee selection, hiring, or job placement.
Refunds cannot be claimed on the basis of:
Not receiving enough applicants
Candidates not matching your expectation
Employer not finding a suitable candidate
Candidate rejecting an offer
Hiring results vary depending on market conditions and client requirements.
5. Dispute Resolution
If you believe that your case qualifies for a refund, please contact us at:
📧 support@jobsetuindia.in
📞 Customer Care: +91-9309862464
Please provide:
Order ID
Payment receipt
Reason for refund request
Any supporting documents/screenshots
Our team will review the request and respond within 48 hours.
6. Policy Updates
JobSetu India reserves the right to revise or update this Cancellation & Refund Policy at any time to comply with legal or business requirements. Updated versions will be posted on this page.